my mistakes and rude customers

i am new, of course i don't know EVERYthing at the hut. but i am more than willing to be scolded (nicely) or anything if i deserve it. afterall, it IS wrong when it is wrong. :)

1. i voided orders that has been sent to the kitchen. dang! it is WRONG. do
not do this when you are involving with oreders and machine. first, the customer
asked for large pizza. and punched in the order as (L). suddenly, she wanted to
change it to regular size. i went to the machine and void the (L) and keyed in
(R). the next time, she wanted to have large back. and i, went back to the
machine and void the (R) and keyed in the (L) again. that is totally wrong. we
can't void orders when it has been sent. it should be me, telling the customer
that nothing can be done becasue it is already punched in. hehehehehe....that
was my first big mistake and lesson, of course.

2. i keyed in double orders. soem of the tables in the hut are combined.
e.g. table 13 & 14 are considered as 1. 15&16, 17&18. so, when we
take orders, we must just take one number of table from the two. it is up to us.
and the runner would understand. i, i know and very clear about all those
things. it starts when the docket machine at the computer where i have keyed in
the orders was out of paper. so the dockets can't be printed. i asked the
manager about it and she said go ad do it again at another computer (tehre was 3
computers). i misunderstood the insruction. i thought she meant that i had to do
everything again. so, i went to another computer, and keyed in the orders again.
the table was 15&16. so it is considered as ONE table. the fisrt time, i
keyed in table 15 and the second tie was 16. it should be no problem with the
number of the table. BUT, my misinterpretation IS. what the manager meant was,
go and print it again at another computer. ngeh ngeh! my mistake is called
'double order'. it is a lost to a company. the other manager asked me to try my
best to suggest the same order next. it was Meal 4, breadstick change to garlic
bread. and lucky for me, the very next order that i took was asking for Meal 4,
CHANGE to garlic bread! see..i've reconciled everyting okayyy (the kitchen boy,
Wan made fun of it). and i even covered an order of a set for my friend tonight,
without fail (i suggested, and they bought it. my eloquence, i guess..)

at times, there are rude and snobbish customers that make a rude me.

1. last two nights, there was a pakcik with 4 children (the
children also need to be taguht about manners, i presume). in his order, there
was a criscut fries. to have the sauce (mayo + lime), you need to add rm1 and
tell the person who is taking your order. but this pakcik did not tell the crew
and suddenly called me, asking about the sauce. i asked the kitchen and he said
about the rm1 and asked me to asked the pakcik lah. and you know what he said?
"alaaaaah..bolehnya kita nak bayar..masukkan je lah dalam bil nanti.." mak
aih...muka macam !@#$%^& je the moment he said that rude line. i was still smiling, get him the sauce and keyed in the order. and i overheard the ugly fat and not so pretty daughter (i think she is around 11-13 years old) said, "itupun nak kene ajar ke??" amboi amboi amboi...kau ingat kau pandai sangat??? SPM pun belum, nak biadab ngan orang (dalam hati je la kan). and as i was wiping the plates at the bar, he called me again, "eh..eh..takda sos ke?? ke kene bayar jugak??" amboih!!! kau pehal nak tambah-tambah line yang belakang tu???. at that night, i was so angry that i showed my rude face. we are just following the procedures. bukannye itu kedai bapak aku ke, aku ke yang aku bole buat sesuka hati pun. and it happened that azie, the bartender that night forgot to make his son's mango tango. i was at the bar. and i asked azie to put the mango cordial more than is should. my intention was so that the son got home and suffer from diarrhea. hahahahaha!!! but of course we did not do that. azie just laughed upon that.

2. and last night, as we were so busy in the hut, there was one table
of pakcik(s) with ketayap(s), asking me as i walked pass their table sending
foods to other table. he said, "eh...mana barang ni tak sampai-sampai???". after
settling the other table's foods, i went to the machine to check the orders from
the pakci(s) table, to make sure that at least they got the soups as i can send
the soup first by referring to the listed orders. but my good and sacred inention
turned sour when i saw on the computer, it is said that "serve:3 minutes".
halllo pakcik!! kau baru je lepas 3 minit ambik order kat situ, takkan nak
sibuk-sibuk tanya dah kot. sabar lah!!!! bukannya boleh siapkan makanan guna
magic. after that, i just ignored that table and went on with my other important
jobs..

see, people. when you go dine out at any restaurants, do consider the situation of the place and of course everybody involved. unless, the service is really surely defnitely damn lousy, then you can complain :)